FAQ - Smarttank

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How soon will I receive a Smarttank after I order it online?

Normally, the Smarttank is dispatched within 2 working days after payment.
If you select express shipping, the Smarttank will be shipped within 24 hours.

What is the size of a Smarttank?

The size is: 395mm x 295mm x 260mm L X W X H.

What is the capacity of a Smarttank?

The capacity of a Smarttank when used as a standard holding tank is 18.9 litres.
If you use the Smarttank with an open overflow valve, the capacity is basically infinite, as the clean water automatically flows out at the bottom.

My Smarttank does not fit under the outlet of my caravan/motor home, what should I do?

If the Smarttank does not fit under the outlet, you can use the flexible connection hose. You can then place the Smarttank next to your caravan/motorhome. This flexible hose can be ordered optionally with a Smarttank, but can also be bought separately on this page.

Can I use a Smarttank everywhere?

You may use the Smarttank as a standard holding tank (with a closed overflow valve) anywhere.
You may use the Smarttank with the overflow valve open only if you use 100% biodegradable products.
There may also be campsites where you only have to discharge straight into the sewer. Please take this into account.

How do I clean the filter set?

You clean the filters by simply rinsing them under a tap, or in the dishwasher at home.

A filter set is normally dispatched within 12 hours of payment.

A filter set is normally dispatched within 12 hours of payment.

Where can I buy or order a filter set online?

At nearly all caravan-camper companies and camping shops. Or on this website on this page.

How much does a Smarttank weigh?

A Smarttank weighs 1350 grams.

Can I have a filter set sent directly to my holiday destination (campsite at home or abroad)?

Yes, you can. Click here to order (we recommend choosing 'express shipping').

Can I also automatically receive a new filter set every year?

Yes, you can by taking out a subscription. Click here to take out a subscription.

When should I replace my filter set?

This depends on the intensity of use of the Smarttank, but we recommend at least once a year

How long can I use a Smarttank without cleaning it.

This depends on the intensity of use of the Smarttank, but we recommend a maximum of 6 weeks.

Can I also use a Smarttank on a seasonal pitch?

Yes, you can. We do recommend cleaning the Smarttank once during the season.